ServiceDesk Center ARQ GLOBAL IT
Tech Availability
Weekend On-Call
One line per change:
AR PTO or AR SICK — marks AR as OFF all week
KH MON AM — KH morning Monday (CH auto-flips to PM)
JC WED — JC is L3 on Wednesday
Onsite
L3 After-Hours (6–10:30 PM)
BFB / After-Hours Duty
OFF